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Khelagar Privacy Policy — Your data, our responsibility

Protecting your personal data at Khelagar is our top priority. In this Privacy Policy, we clearly explain what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
Language: English
Encrypted Data Storage
All your personal data is stored using AES-256 encryption technology. No unauthorized party can access this information.
Your data is never sold
Khelagar never sells your personal information to third parties. Your data is used solely to improve our services.
Control Over Your Data
You can view, correct, or delete your collected data at any time. This is your right.
SSL Secured Connection
Every transaction and data exchange is protected by SSL/TLS encryption. No data can be intercepted between your browser and our servers.
Spam-Free Communication
Your email or mobile number is never used for unsolicited advertising — only essential notifications are sent.
Transparent Data Use Policy
This policy clearly states how your data is being used. There are no hidden agendas.
Table of Contents
Section 01

Introduction

Welcome to Khelagar. This Privacy Policy ("Policy") explains how the Khelagar platform collects, processes, stores, and protects the personal data of its users. By creating an account or using our services on Khelagar, you agree to this Privacy Policy you agree.

We believe privacy is a fundamental right for every user. That is why khelagar was built with a privacy-first approach from day one. Our goal is to keep your data fully secure and never betray your trust.

This Privacy Policy is written in English to ensure users in Bangladesh can easily understand it. If anything is unclear, please contact us.

This policy applies to the khelagar website, mobile application, and all related digital services. "We", "our", or "khelagar" refers to the authority operating the platform.

Section 02

What Types of Data We Collect

Khelagar collects only the information that is necessary. No unnecessary or excessive data is collected. Below is a detailed breakdown of the types of data we collect:

Data Type Details Required?
Identity Information Full name, date of birth, national ID number Yes
Contact Information Mobile number, email address Yes
Financial Information Mobile banking number (Mobile Pay/Nagad/Rocket) For Withdrawals
Device Information IP address, browser type, operating system Automatic
Usage Data Betting history, login times, page visits Automatic
Verification Documents Copy of NID or passport (for KYC verification) Where applicable
Section 03

How We Collect Your Information

Khelagar collects information through several methods. You have the right to know about each one:

  • Collected directly: Through the registration form, profile updates, KYC form, or by contacting support.
  • Automatic Collection: Through cookies, log files, and tracking technologies while you use the platform.
  • From third parties: From payment gateways or age/identity verification providers for security purposes.
  • Device Information: IP address, location (for fraud prevention only), and browser information from the device you use.

We never collect your data without consent. Any information you provide during registration is considered voluntarily given.

Section 04

Purpose of Data Use

Khelagar uses your data only for specific, transparent purposes. It is never used beyond what has been approved.

  • For account creation and management.
  • For payment processing and transaction verification.
  • For identity verification and fraud prevention.
  • To provide customer support services.
  • To send important account notifications.
  • To improve platform performance.
  • To fulfill legal obligations.
  • To promote responsible gaming.

We do not share your data with third parties for marketing purposes. Promotional messages are only sent with your consent.

Section 05

Data Sharing Policy

Khelagar never sells your personal data. However, limited information may be shared with trusted partners in certain circumstances:

  • Payment Providers: Mobile Pay, Nagad, Rocket — information required to complete transactions.
  • Identity Verification Agency: For the KYC process, only the necessary information.
  • Law Enforcement: Where required by court order or legal obligation.
  • Technology Service Providers: For server hosting and security services — bound by strict confidentiality agreements.

Outside of the cases listed above, khelagar does not share your data with any third party. All third-party partners are contractually bound to uphold our privacy standards.

Section 06

Data Security Measures

Khelagar uses industry-leading security technology to protect your data. Our security framework operates on multiple layers:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL.
  • AES-256 Storage Encryption: All data stored in our database is encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Firewall Protection: Advanced firewall in place to prevent unauthorized access.
  • Regular Audits: Regular system audits conducted by third-party security experts.
  • Limited Access: Only authorized personnel can access specific data.

In the event of a data breach, we will notify affected users within 72 hours and take immediate steps to limit any damage.

Section 07

Cookies Policy

Khelagar uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience.

  • Essential Cookies: To maintain your login session and keep the platform running properly.
  • Performance Cookies: To analyze page load times and usage patterns.
  • Functional Cookies: To remember your preferences (language, theme).
  • Security Cookies: To detect fraudulent activity.

You can disable cookies at any time through your browser settings. However, doing so may limit some features of the platform.

Section 08

Your Rights

As a khelagar user, you have the following rights regarding your personal data. Contact support if you wish to exercise any of these rights.

Right to Access Data
You can find out what data we hold about you at any time.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request that your data be deleted after your account is closed.
Right to Object to Processing
You can object to the use of your data for specific purposes.
Right to Data Portability
You can request a copy of your data in a readable, portable format.
Right to Restrict Processing
You can request that we limit the processing of your data under certain circumstances.
Section 09

Data Retention Period

Khelagar does not retain data beyond what is necessary. A defined retention period is set for each type of information:

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Transaction Records 7 Years Financial Regulations
KYC Documents 5 years after account closure Identity Verification Records
Cookies Data 30 days to 1 year By cookie type
Support Conversations 2 years Service Improvement

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

Section 10

Minor Protection

Khelagar strictly does not collect data from or allow platform access to anyone under 18. We are deeply committed to protecting minors online.

  • Age is verified at the time of registration.
  • Additional age verification may be requested in suspicious cases.
  • Accounts identified as belonging to minors are closed immediately.
  • All associated data will be permanently deleted.

If someone creates an account on behalf of a minor, this will also be treated as a violation, and both accounts will be suspended.

Section 11

Privacy Policy Updates

Khelagar may update this Privacy Policy when necessary. Any changes take effect as soon as they are published on the website.

  • Registered users will be notified in advance by email or SMS of any significant changes.
  • The "Last Updated" date at the top of this page is always kept current.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.

We recommend checking this page regularly. We are committed to full transparency — no policy changes are made without notice.

Section 12

Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. We are always ready to protect your privacy rights.

  • Email: privacy@khelagar.app
  • General Support: support@khelagar.app
  • Live Chat: Available 24/7 on the platform
  • Requests related to data rights are typically responded to within 30 days.

Our support team is here to help. Feel free to reach out with any privacy-related concerns.

General Inquiries

Privacy FAQ

No, never. khelagar does not sell your personal data to third parties under any circumstances. Only limited information is shared where required for payment processing or legal compliance.

Yes, you can request data deletion along with your account closure request. However, transaction records must be retained for a specified period due to legal obligations.

Yes, completely secure. All payment information is transmitted via SSL encryption and stored using AES-256. We never store your full card or bank account details.

Only your approximate location is determined via IP address — solely to prevent fraud and block access from restricted regions. GPS or precise location tracking is not used.

Yes, absolutely. In the event of a data breach, we will notify affected users via email or SMS within 72 hours and take immediate steps to minimize any harm.
Secure Platform

Your data is secure — play with complete peace of mind

Your privacy is our top priority at khelagar. We are always by your side with a transparent policy, strong security, and Bangla support.

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